Return & Refund Policy

Last Updated: 19 August 2026

At Golden Majestic Bakery, we take pride in the quality, freshness and safety of our bakery products.

Because our products are primarily fresh and perishable food items, we generally do not accept returns or provide refunds once a product has been delivered or purchased, except where the product is defective, damaged, incorrect or otherwise qualifies for a resolution under this Policy and applicable law.

1. Perishable Products

Most Golden Majestic Bakery products are fresh food products with a limited shelf life.

For food-safety and hygiene reasons:

• Fresh or opened products cannot normally be returned.
• Products should not be returned after consumption or opening unless specifically requested by us.
• We cannot accept returns solely because a customer has changed their mind or no longer requires the product.
• Refunds are not normally available for products that have been improperly stored after purchase or delivery.

Customers are advised to check the product and packaging promptly after receiving it.

2. When Can You Request a Refund or Replacement?

You may contact us if you receive a product that is:

• Damaged during delivery
• Incorrect or different from the product ordered
• Missing from your order
• Severely defective
• Received in an unsuitable condition
• Clearly spoiled or otherwise appears unsafe at the time of delivery

We will review the issue and, where appropriate, may offer:

• A replacement product;
• A refund;
• A credit or other appropriate resolution.

The resolution will depend on the nature of the issue and the circumstances of the complaint.

3. Reporting a Problem

For the quickest resolution, please contact us as soon as possible after receiving the product.

Where possible, complaints regarding damaged, incorrect or defective products should be reported within 24 hours of delivery or purchase.

Please provide:

• Your name
• Mobile number or email address
• Order details or purchase information, where available
• Product name
• Date of purchase or delivery
• Description of the issue
• Photographs or videos showing the product and packaging, where applicable

For food-quality or safety complaints, please retain the original product and packaging until we advise you otherwise.

We may request additional information to investigate the complaint.

4. Damaged Products

If a product appears to have been damaged during delivery, please photograph the product and its packaging before disposing of it.

Depending on the circumstances, we may arrange a replacement or provide another appropriate resolution.

Where the product was purchased through a third-party retailer, delivery platform or online marketplace, the complaint may need to be raised directly with that platform in accordance with its applicable policies.

5. Incorrect Products

If you receive a product that is different from what you ordered, please contact us promptly.

After verification, we may arrange for the correct product to be supplied or provide another appropriate resolution.

6. Spoiled or Quality-Related Products

If you believe that a product was spoiled, contaminated or otherwise unsuitable for consumption when purchased or delivered, do not consume it.

Please contact us immediately and retain the product, packaging and relevant batch information wherever possible.

We may require the product to be made available for inspection or quality investigation.

This helps us identify the cause of the issue and take appropriate corrective action.

7. Refunds

Where a refund is approved, the refund amount will generally relate to the affected product or order.

Refunds may be processed through the original payment method or by another reasonable method, depending on how the purchase was made.

The time taken for the amount to appear in your account may depend on your bank, payment provider or third-party platform.

Golden Majestic Bakery does not guarantee a specific processing time where the refund is dependent on a third-party payment provider.

8. Purchases Through Retailers or Third-Party Platforms

Golden Majestic Bakery products may be available through independent retailers, distributors, supermarkets, online marketplaces and food-delivery platforms.

If you purchased a product through a third party, the return, refund and cancellation policies of that seller or platform may apply.

Where appropriate, we may assist with a genuine product-quality complaint, but we cannot guarantee that a third party will provide a refund or replacement under its own policies.

9. Products Purchased Directly From Golden Majestic Bakery

For products purchased directly from Golden Majestic Bakery, any eligible refund or replacement will be assessed based on:

• The nature of the complaint;
• Product condition;
• Purchase and delivery information;
• Batch or manufacturing information, where relevant;
• Photographic or other evidence, where required;
• The circumstances in which the product was purchased.

We reserve the right to investigate a complaint before approving a refund or replacement.

10. Non-Refundable Situations

A refund or replacement may not be available where:

• The product has been consumed or substantially consumed without an identifiable quality issue.
• The product was improperly stored after purchase.
• The product was damaged after delivery or purchase due to customer handling.
• The complaint is based solely on personal taste or preference.
• The product was purchased from an unauthorised source.
• The required information or evidence cannot reasonably be provided where such information is necessary to investigate the complaint.
• The complaint is made after an unreasonable period considering the perishable nature of the product.

Nothing in this Policy limits any rights available to consumers under applicable law.

11. Allergies and Dietary Requirements

Customers are responsible for reviewing the product information, ingredient declarations and allergen information applicable to the product before consumption.

If you have a food allergy or specific dietary requirement, please refer to the product packaging or contact us before purchasing or consuming the product.

A refund will not normally be provided solely because a customer has consumed a product without checking its ingredient or allergen information.

For any suspected allergic reaction or food-safety concern, seek appropriate medical attention and contact us with the relevant product and batch information.

12. Promotional and Special Offers

Products purchased under promotional offers, discounts, bundles or special campaigns may be subject to additional terms.

Any special return, replacement or refund conditions applicable to a promotion will be communicated with that promotion.

13. No General Change-of-Mind Returns

Due to the fresh and perishable nature of our products, we generally do not accept returns or provide refunds simply because:

• You changed your mind;
• You ordered the wrong product;
• You no longer require the product;
• You do not prefer the taste or texture;
• You purchased more than you needed.

This does not affect any consumer rights that cannot legally be excluded.

14. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict or override any rights or remedies available to consumers under applicable Indian laws.

Where applicable law provides a consumer with a right to a refund, replacement, compensation or other remedy, those rights will continue to apply.

15. Policy Changes

Golden Majestic Bakery may update this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

16. Contact Us

For product-quality complaints, refund or replacement requests, please contact us:

Golden Majestic Bakery

Email: info@goldenmajesticbakery.com

Website: www.goldenmajesticbakery.com

Address: Sr.No. 13/7/1, Hissa No.2, Yewalewadi, Kondhwa, Pune 411048

When contacting us, please include your order or purchase details and relevant photographs or supporting information wherever available.

Our Commitment

We understand that customers trust us with products that become part of their everyday lives.

Our goal is to resolve genuine product-quality concerns fairly while maintaining the freshness, hygiene and food-safety standards expected from Golden Majestic Bakery.

Golden Majestic Bakery Quality You Can Trust. Taste You Can Remember.